To correctly install, patch, and run our games, you must be logged into your computer as an administrator. Please know that there is a time limit for charact. Our team can help players recover their deleted characters as long as the restoration information is still available. If you desire to edit your account's email address, please follow the steps below: You can change your account's email address directly on our website. We recommend all players to thoroughly read and understand the current event's information directly on our. We are sorry to hear that you are having issues with events. Quest Rings (Mergaheph, Tyrant Leth, e. Items accidentally destroyed (extracted). Our team is able to recover items that are lost due to: Most of the eCoin refill issues are related to the following topics: We are sorry to hear that you completed a purchase but did not receive the eCoins in-game. Our team can help players who wish to terminate their current active Premium Services however, we cannot reimburse this action. While we have a hands-off policy regarding player-to-player trade disputes, we may be able to help with your trade dispute in particular situations. If you are experiencing technical difficulties with your character, please send us a ticket under the category "Character > Technical", our team will do our best to inv. Most of the time, item shop issues may be fixed by clearing cache and cookies from all your web brow. We are sorry to hear that you are having issues with the item shop. Please send us a ticket under the "Report Abusive Pla. If you want to report a player for spamming, use obscene and vulgar language, or use illegal third-party programs. Once your inquiry is received, our team will manually rev. If your account is blocked, you may submit a support ticket to inquire about the reason that led to the block.